Shift Lead

POSITION SUMMARY

The Shift Lead is the go-to person on the floor during their shift — setting the tone for the team, keeping operations running smoothly, and making sure every guest has an exceptional experience. This is a leadership role that calls for professionalism, maturity, and a coaching mentality: someone who can hold standards, develop teammates, and represent Marché Bleu well in every interaction.

WHAT YOU'LL DO

• Open or close the shop, following all checklists and cash-handling procedures

• Lead and support baristas and cashiers throughout the shift, stepping in wherever needed

• Ensure drinks, food, and service meet Marché Bleu's quality standards

• Delegate tasks, manage breaks, and keep the shift running on schedule

• Handle guest questions or concerns with warmth and professionalism, escalating to the AGM/GM when needed

• Monitor stock levels and communicate reorder needs

• Complete shift pass-off reports and communicate clearly with the next shift

• Uphold dress code, conduct, and attendance standards, and model them for the team

• Support a clean, organized, and safe working environment at all times

WHAT WE'RE LOOKING FOR

• Previous experience in a café, restaurant, bar, or retail environment (barista or bar experience a plus)

• A natural leader who leads by example, not just by title — professionalism and maturity matter here

• A coaching mentality: someone who builds people up and holds standards with warmth

• Strong communication skills and a calm, solutions-first attitude under pressure

• Reliable, punctual, and comfortable holding both yourself and others accountable

• Available for nights and weekends; this role requires flexibility across a 30-35 hour week

• Must be 18 or older; TABC and Food Handlers certifications not required at hire but must be obtained within 90 days